Additional Information:

Will not disclose

Will not disclose

On-Premise

Enterprise

All-in-One

Entry Level Pricing

Pricing with Everything

Hosted, On-Premise, or Both

Target Market: SMB Enterprise, Vertical, All

Software Category

• Sales and Marketing Software Features
• accessible by sales for personalization
• Asset management
• Automated Web-to-lead distribution
• Automated, rules-base
• based on information requested
• based on lead type
• Budgeting functionality
• Campaign management
• Campaign ROI/Analytics
• campaign synchronization with CRM data?
• Case Management
• collateral database
• compatible w/other CRM/SFA systems (which ones)
• Conversion tagging & notification (automatic or manual)
• Customer Portal
• Customer satisfaction
• Customizable dashboards
• Customizable reports
• Database management & maintenance
• Document Generation
• E-mail marketing
• Event planning & follow-up
• fully accessible by sales
• integrates off-line and on-line campaigns
• Knowledge Management
• Lead activity tracking and notification
• Lead history tracking
• Lead routing
• Lead scoring
• Out-bound call dialing & handling
• Project/task management
• Proposal management
• proprietary
• Quote management (product/pricing/availability)
• Ratio-based
• Resolution Management
• Round Robin
• Rules-based
• Rules-based automated response follow-up
• Segmentation analysis
• Template development
• Testimonial management
• Version control
• version control
• Web Analytics
• workflow management

Infor CRM Epiphany is a market-leading solution that helps customer-oriented companies make the most of customer interactions and improve sales, marketing, and service operations to increase loyalty, enhance brand preference, and boost profitability. Whether your aim is to take better advantage of inbound marketing opportunities, conduct smarter outbound marketing campaigns, or increase the effectiveness of sales and service operations Infor CRM Epiphany improves the entire process of managing customer relationships at the lowest total cost of ownership.

Description:

Company Name : Infor

Product Name   : Infor CRM epiphany

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Features:

Overview:

Leading customer-focused companies view every customer interaction as an opportunity to make a new offer, improve retention, increase revenue, build loyalty, or strengthen their brand. Infor CRM (Customer Relationship Management) helps companies optimize customer relationships by integrating marketing, sales, and service. By providing a full 360-degree view of customers, the system enables a consistent and continuous customer dialogue based on real-time information. With this advanced CRM solution set, you can make the most of every interaction with every customer across every channel or touch point. As a result, you gain true customer insight, along with the ability to act on that insight. Infor's CRM software system helps companies like yours: * Run campaigns that align with your customers' preferences * Tightly integrate marketing across all inbound and outbound channels * Increase sales productivity by providing customer insight * Manage marketing and sales resources more efficiently